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Example of a Customer Billing Dashboard for Professional Services Companies

What is a Customer Billing Dashboard?

Customer Billing Dashboards are considered client analysis tools and are used by executives and project managers to review revenues and hours by client and location. Some of the main functionality in this type of dashboard is that it provides analysis from these two major perspectives: 1) Customers ranked by billable amount and with billable hours and nonbillable hours, and 2) Customer locations (note that the size of the markers can be set to correspond to e.g. the billable amount for each customer). The user can choose year with the drop down filter on the top of the screen. You find an example of this type of dashboard below.

Purpose of Customer Billing Dashboards

Professional service organizations use Customer Billing Dashboards to gives managers an easy way to see which customers are providing the most revenues , or reversely – nonbillable hours, and if there are any patterns related to geographical customer location. When used as part of good business practices in Financial Planning & Analysis (FP&A) and Consulting departments, an organization can improve its customer strategies and increase revenues, and it can reduce the chances that important trends are missed with resulting impact on margins..

Example of a Customer Billing Dashboard

Here is an example of a Customer Billing Dashboard with billing and hourly metrics as well as geographic location displayed on a map.

Example of a Customer Billing Dashboard for Professional Services Companies

You can find hundreds of additional examples here

Who Uses This Type of Dashboard?

The typical users of this type of dashboard are: Executives, CFOs, consulting managers, analysts, sales managers.

Other Reports Often Used in Conjunction with Customer Billing Dashboards

Progressive Financial Planning & Analysis (FP&A) and Consulting departments sometimes use several different Customer Billing Dashboards, along with profit & loss reports, project dashboards, revenue dashboards, detailed billing and utilization reports, project budget models, billing forecast models and other management and control tools.

Where Does the Data for Analysis Originate From?

The Actual (historical transactions) data typically comes from enterprise resource planning (ERP) systems like: Microsoft Dynamics 365 (D365) Finance, Microsoft Dynamics 365 Business Central (D365 BC), Microsoft Dynamics AX, Microsoft Dynamics NAV, Microsoft Dynamics GP, Microsoft Dynamics SL, Sage Intacct, Sage 100, Sage 300, Sage 500, Sage X3, SAP Business One, SAP ByDesign, Acumatica, Netsuite and others.

In analyses where budgets or forecasts are used, the planning data most often originates from in-house Excel spreadsheet models or from professional corporate performance management (CPM/EPM) solutions.

What Tools are Typically used for Reporting, Planning and Dashboards?

Examples of business software used with the data and ERPs mentioned above are:

  • Native ERP report writers and query tools
  • Spreadsheets (for example Microsoft Excel)
  • Corporate Performance Management (CPM) tools (for example Solver)
  • Dashboards (for example Microsoft Power BI and Tableau)

Corporate Performance Management (CPM) Cloud Solutions and More Examples

Example of a Project Dashboard for a Professional Services Company

What is a Project Dashboard for a Professional Services Company?

Project Dashboards are considered operational monitoring tools and are used by executives and project managers to analyze consulting resources and project performance. Some of the main functionality in this type of dashboard is that it enables analysis of KPIs and other metrics from six different perspectives: 1) Project manager ranked by billings and with billable amount, billable hours and nonbillable hours, 2) Consultants ranked by billable amount and with billable hours and nonbillable hours, 3) Number of projects by project manager (PM), 4) Percent of projects with green, yellow and red status, 5) Monthly trend in billable amounts, and 6) Monthly trend in billable hours. You find an example of this type of dashboard below.

Purpose of Project Dashboards

Professional service organizations use Project Dashboards to gives consulting leaders an easy way to understand how project managers, consultants and projects are performing. When used as part of good business practices in Financial Planning & Analysis (FP&A) and Consulting departments, an organization can improve its decision speed as it relates to projects and professional resources, and it can reduce the chances that poor performance goes undetected with likely resulting loss in revenues.

Example of a Project Dashboard

Here is an example of a Project Dashboard with metrics of PMs and their team members as well as project status.

Example of a Project Dashboard for a Professional Services Company

Example of a Project Dashboard for a Professional Services Company

You can find hundreds of additional examples here

Who Uses This Type of Dashboard?

The typical users of this type of dashboard are: Executives, CFOs, consulting managers, project managers.

Other Reports Often Used in Conjunction with Project Dashboards

Progressive Financial Planning & Analysis (FP&A) and Consulting departments sometimes use several different Project Dashboards, along with profit & loss reports, project dashboards, revenue dashboards, detailed billing and utilization reports, project budget models, billing forecast models and other management and control tools.

Where Does the Data for Analysis Originate From?

The Actual (historical transactions) data typically comes from enterprise resource planning (ERP) systems like: Microsoft Dynamics 365 (D365) Finance, Microsoft Dynamics 365 Business Central (D365 BC), Microsoft Dynamics AX, Microsoft Dynamics NAV, Microsoft Dynamics GP, Microsoft Dynamics SL, Sage Intacct, Sage 100, Sage 300, Sage 500, Sage X3, SAP Business One, SAP ByDesign, Acumatica, Netsuite and others.

In analyses where budgets or forecasts are used, the planning data most often originates from in-house Excel spreadsheet models or from professional corporate performance management (CPM/EPM) solutions.

What Tools are Typically used for Reporting, Planning and Dashboards?

Examples of business software used with the data and ERPs mentioned above are:

  • Native ERP report writers and query tools
  • Spreadsheets (for example Microsoft Excel)
  • Corporate Performance Management (CPM) tools (for example Solver)
  • Dashboards (for example Microsoft Power BI and Tableau)

Corporate Performance Management (CPM) Cloud Solutions and More Examples

Example of a Billing KPI Dashboard for a Professional Services Company

What is a Billing KPI Dashboard?

KPI Dashboards with billing metrics are considered operational analysis tools and are used by executives and project managers to monitor billing revenue and utilization metrics. Some of the main functionality in this type of dashboard is that it provides analysis of KPIs from 8 different perspectives: 1) Monthly service revenue trend, actual and budget, 2) Monthly billable hours trend, 3) Top ten customers with billable amount, hours and nonbillable hours, 4) Top ten consultants with billable amount, hours and nonbillable hours, 5) Total billable revenue, 6) Total billable hours, 7) Total nonbillable hours, and ) Current year pipeline projections. You find an example of this type of dashboard below.

Purpose of Billing KPI Dashboards

Professional service organizations use Billing KPI Dashboards to gives leaders an overview of the aggregate and individual performance of their consulting team. When used as part of good business practices in Financial Planning & Analysis (FP&A) and Consulting/Services departments, an organization can improve its tactical customer and project decisions and increase related revenues, and it can reduce the chances that executives lack insight to key services trends and variances.

Example of a KPI Dashboard

Here is an example of a KPI Dashboard with trends in services revenues and billing performance metrics.

Example of a Billing KPI Dashboard for a Professional Services Company

Example of a Billing KPI Dashboard for a Professional Services Company

You can find hundreds of additional examples here

Who Uses This Type of Dashboard?

The typical users of this type of dashboard are: Executives, CFOs, consulting managers, project managers.

Other Reports Often Used in Conjunction with KPI Dashboards

Progressive Financial Planning & Analysis (FP&A) and Consulting/Services departments sometimes use several different KPI Dashboards, along with profit & loss reports, project dashboards, revenue dashboards, detailed billing and utilization reports, project budget models, billing forecast models and other management and control tools.

Where Does the Data for Analysis Originate From?

The Actual (historical transactions) data typically comes from enterprise resource planning (ERP) systems like: Microsoft Dynamics 365 (D365) Finance, Microsoft Dynamics 365 Business Central (D365 BC), Microsoft Dynamics AX, Microsoft Dynamics NAV, Microsoft Dynamics GP, Microsoft Dynamics SL, Sage Intacct, Sage 100, Sage 300, Sage 500, Sage X3, SAP Business One, SAP ByDesign, Acumatica, Netsuite and others.

In analyses where budgets or forecasts are used, the planning data most often originates from in-house Excel spreadsheet models or from professional corporate performance management (CPM/EPM) solutions.

What Tools are Typically used for Reporting, Planning and Dashboards?

Examples of business software used with the data and ERPs mentioned above are:

  • Native ERP report writers and query tools
  • Spreadsheets (for example Microsoft Excel)
  • Corporate Performance Management (CPM) tools (for example Solver)
  • Dashboards (for example Microsoft Power BI and Tableau)

Corporate Performance Management (CPM) Cloud Solutions and More Examples

Example of a Revenue and Expense Dashboard for a Professional Services Company

What is a Revenue and Expense Dashboard?

Revenue and Expense Dashboards are considered financial analysis tools and are used by Executives and CFOs to analyze trends and budget variances. Some of the main functionality in this type of dashboard is that it provides analysis of key corporate metrics from six different perspectives: 1) Actual and budgeted revenue ranked by category, 2) Top five actual and budgeted expenses, 3) Actual and budgeted monthly revenue trend, 4) Actual and budgeted monthly expense trend, 5) High and low estimate for current year projected hours, and 6) High and low estimate for current year projected billable amounts. You find an example of this type of dashboard below.

Purpose of Revenue and Expense Analysis Dashboards

Professional services organizations use Revenue and Expense Analysis Dashboards to provide executives with a one page overview of key financial figures as well as a pipeline outlook for hours delivered. When used as part of good business practices in Financial Planning & Analysis (FP&A) departments, an organization can improve its strategic decisions and profitability, and it can reduce the chances that decision-makers are missing the big picture.

Example of a Revenue and Expense Analysis Dashboard

Here is an example of a Revenue and Expense Dashboard with actual and budget variances and trends.

Example of a Revenue and Expense Dashboard for a Professional Services Company

Example of a Revenue and Expense Dashboard for a Professional Services Company

You can find hundreds of additional examples here

Who Uses This Type of Dashboard?

The typical users of this type of dashboard are: Executives, CFOs, boards, analysts.

Other Reports Often Used in Conjunction with Revenue and Expense Analysis Dashboards

Progressive Financial Planning & Analysis (FP&A) departments sometimes use several different Revenue and Expense Analysis Dashboards, along with profit & loss reports, KPI dashboards, project dashboards, project reports, detailed billing reports, budget input models and other management and control tools.

Where Does the Data for Analysis Originate From?

The Actual (historical transactions) data typically comes from enterprise resource planning (ERP) systems like: Microsoft Dynamics 365 (D365) Finance, Microsoft Dynamics 365 Business Central (D365 BC), Microsoft Dynamics AX, Microsoft Dynamics NAV, Microsoft Dynamics GP, Microsoft Dynamics SL, Sage Intacct, Sage 100, Sage 300, Sage 500, Sage X3, SAP Business One, SAP ByDesign, Acumatica, Netsuite and others.

In analyses where budgets or forecasts are used, the planning data most often originates from in-house Excel spreadsheet models or from professional corporate performance management (CPM/EPM) solutions.

What Tools are Typically used for Reporting, Planning and Dashboards?

Examples of business software used with the data and ERPs mentioned above are:

  • Native ERP report writers and query tools
  • Spreadsheets (for example Microsoft Excel)
  • Corporate Performance Management (CPM) tools (for example Solver)
  • Dashboards (for example Microsoft Power BI and Tableau)

Corporate Performance Management (CPM) Cloud Solutions and More Examples