What is a Top Services by Charges Dashboard?

Service Charges Dashboards are considered revenue analysis tools and are used by CFOs and hospital executives to analyze differences between service charges versus the billed and collected amounts. Some of the main functionality in this type of dashboard is that it provides analysis from two perspectives: 1) Top 10 services ranked and compared to billed and collected amounts, and 2) Quarter by quarter comparison of charges, billings and collections. The user can choose period and year on the top of the dashboard to filter the charts. You find an example of this type of dashboard below.

Purpose of Service Charges Dashboards

Healthcare organizations use Service Charges Dashboards to give managers a clear picture of the amounts charged for different services versus what the organization actually bills and eventually collects from patients and insurance companies. When used as part of good business practices in Financial Planning & Analysis (FP&A) departments, an organization can improve its revenues by improving related strategies and processes, and it can reduce the chances that the ratio of collected to charged amounts deteriorate.

Example of a Top Service Charges Dashboard

Here is an example of a Top Service Charges Dashboard with comparisons to billed and collected amounts as well as quarterly analysis.

Example of a Top Services Charges Dashboard for Healthcare Providers

Example of a Top Services Charges Dashboard for Healthcare Providers

You can find hundreds of additional examples here

Who Uses This Type of Dashboard?

The typical users of this type of dashboard are: Executives, CEOs, CFOs, analysts, board members.

Other Reports Often Used in Conjunction with Service Charges Dashboards

Progressive Financial Planning & Analysis (FP&A) departments sometimes use several different Service Charges Dashboards, along with profit & loss reports, balance sheets, cash flow statements, annual budgets and forecasts, revenue dashboards, scorecards, billing reports, charges reports, collections reports and other management and control tools.

Where Does the Data for Analysis Originate From?

The Actual (historical transactions) data typically comes from enterprise resource planning (ERP) systems like: Microsoft Dynamics 365 (D365) Finance, Microsoft Dynamics 365 Business Central (D365 BC), Microsoft Dynamics AX, Microsoft Dynamics NAV, Microsoft Dynamics GP, Microsoft Dynamics SL, Sage Intacct, Sage 100, Sage 300, Sage 500, Sage X3, SAP Business One, SAP ByDesign, Acumatica, Netsuite and others.

In analyses where budgets or forecasts are used, the planning data most often originates from in-house Excel spreadsheet models or from professional corporate performance management (CPM/EPM) solutions.

What Tools are Typically used for Reporting, Planning and Dashboards?

Examples of business software used with the data and ERPs mentioned above are:

  • Native ERP report writers and query tools
  • Spreadsheets (for example Microsoft Excel)
  • Corporate Performance Management (CPM) tools (for example Solver)
  • Dashboards (for example Microsoft Power BI and Tableau)

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