We are working hard to make sure that we are not only using Personal Information in accordance with applicable laws and regulations, but are treating your Personal Information in a way that we ourselves would be comfortable with.
The types of information we collect and how we collect it
Directly from you:
We collect Personal Information that you provide to us through online forms or through other channels of communication offered on the Service. For example, when you register for a webinar on our websites, complete an online form, contact our customer support group, or e-mail us, we store your contact information, such as your name, e-mail address, and phone number. Some of our systems also allow you to upload avatar images or add other pieces of profile information about yourself.
From a Partner you have an existing business relationship with:
We work closely with a network of Independent Software Vendors (“ISVs”) and resellers (collectively, “Partners”) who may have a prior relationship with you. If you express interest in our products or services to your Partner they may provide us with your business contact information if they know that you have expressed interest in our products and services. In this context, Solver processes this Personal Information on behalf of its Partners. Because we are contractually bound to process such Personal Information under our Partners’ instructions, we strongly advise you to review privacy notices provided by our Partners.
From Administrative Users in your Organization:
During the process of signing up for an account with us, an administrator in your organization may give us Personal Information so that we may provide you and your organization with services. Please notify your organization’s administrator if you do not wish to use such services.
Automatically from our products as you use them:
Some of our products may report information to us based on how you use them. Our products may record information in automated logging systems including, but not limited to, IP Address, browser type, other device information, and account name or ID. This information is technical in nature and relates to your usage of our services.
Automatically through cookies as you use our Service:
To help ensure our content is relevant to our users, Solver collects site-visitation statistics using cookies. Cookies are small files that are placed on your computer’s hard drive by your Internet browser. If you choose to not have your browser accept cookies from the Solver site, you will continue to be able to use the Service, but you will not experience a personalized visit, nor will you be able to use certain Service features that rely on cookies.
Why we collect your personal information
For example, we use e-mail addresses for invoicing; to respond to inquiries; and to facilitate our account recovery services. We also may contact you about product upgrades and promotional items that we think you may be interested in. For information on how to opt out of receiving certain e-mails, please see “Opting-Out of promotional e-mails,” below.
We store Personal Information in our Customer Support systems so that we can make our Service easier for you to use. For example, your name, company name, and prior purchases are available to you when you log into your account on our support site.
Knowing about how our customers use our products allows us to improve our products by helping evaluate our products’ strengths and areas for improvement. We analyze site and product usage in aggregated form for this purpose.
We use Personal Information to contact you and provide technical support when requested by you. Application crash data, user login information, and other related information may be sent to our internal support team to help them diagnose a problem with your application use.
We may use Personal Information to protect you and the services, for verification purposes, or to prevent malicious activity by unauthorized people.
In the case that it is required by law, or where we believe it necessary to protect Solver’s legal rights, interests and the interests of others, we may use information about you in relation to legal claims, regulatory compliance, and audits, and disclosures in connection with the purchase, merger or sale of a business.
Our legal bases for processing Personal Information
How we share your information
We will share some Personal Information, such as your name and username in our service with other people in your organization that are using our Service. For example, if you share a report in the BI360 Cloud, your name may be listed as the owner or creator of the document.
Administrative users within your organization who manage your BI360 Cloud tenant will have access to your name and other related information in order to control your access to the Service.
If you join the Solver Forum or other community driven content platforms and register with your name, then when you post a question or a reply, your name will be visible to other users. You do not have to join the Forums to use our Service and we can remove all traces of your name from the Forums upon request. Please contact the related administrative contact person listed on the individual Forum for removal.
In some cases, some of our service providers may have access to Personal Information to the extent necessary to provide their services. For example, because we built the BI360 Cloud on Microsoft Azure, information about you is stored in some private areas of the Microsoft Azure services that we maintain and control. These service providers only use Personal Information about you on our behalf, and we take commercially reasonable steps to require such service providers to maintain the confidentiality of Personal Information and to process it in accordance with applicable laws.
We use Social Media integrations, commonly known as “widgets” to connect with various social media platforms such as Facebook, Linkedin, and Twitter. If you have an account with these platforms some of your usage of our public website and blogs will be collected using these platforms for the purpose of tracking user engagement. You may block these interactions by avoiding clicking on or interacting with these widgets and blocking your browser’s access to these platforms. How these platforms use your information if you engage with them are governed by these sites individual data handling policies.
We use external marketing vendors to nurture leads and communicate with our clients. If we are sending you marketing material via e-mail then we have obtained your contact information through a voluntary submission you made on our site or through a request from a mutual partner company. For information on how to opt out of receiving certain e-mails, please see “Opting-Out of promotional e-mails,” below.
Solver works with a number of partner companies that may need access to Personal Information to provide you with products or services. Some of these companies are retailers through which you have purchased our products or services from or other organizations that have an existing business relationship with you. Please refer to the privacy policies of such partner companies for more information on how they handle Personal Information.
If required to do so, we will comply with law enforcement, government agency, or other legal requests for your information. If legally allowed to do so, we will use commercially reasonable efforts to notify you that Personal Information about you has been requested by law enforcement or a government agency, or other legitimate party.
In the case that Solver is acquired or merges with another company, Personal Information may be included as an asset in a sale. In the event that a sale of Solver occurs, we will make commercially reasonable efforts to notify you of the sale and to provide you with options regarding Personal Information about you.
How we store and secure Personal Information
Solver will employ commercially reasonable precautions to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration, or unwanted destruction. Such measures may include the use of password protection, data encryption, and restricting access to Personal Information to those parties with a legitimate purpose in receiving the information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect Personal Information, we cannot guarantee its absolute security.
If you are a user of our BI360 Cloud Services, then Personal Information is stored in Microsoft’s Azure Cloud services.
Solver will only store Personal Information as long as is necessary to provide you with the services you requested or for a longer period of time if required by applicable law. The data retention policy for discontinued or cancelled services are described in the BI360 Cloud Terms of Service.
When we receive a legitimate request to remove your information from our systems as allowed under applicable law, we will promptly comply with these requests.
If you have an account on our Service, we provide access to—and the ability to edit or delete—certain categories of Personal Information through the account.
If you would like to access, amend, erase, export (i.e., data portability), or object to or restrict the processing of Personal Information collected via our Service, you may submit a request to Privacy@solverglobal.com or write to us at:
10780 Santa Monica Blvd, Suite 370
Los Angeles, CA 90025
We will promptly review all such requests in accordance with applicable laws.
Depending on where you live, you may have a right to lodge a complaint with a supervisory authority or other regulatory agency if you believe that we have violated any of the rights concerning Personal Information about you. We encourage you to first reach out to us at Privacy@solverglobal.com so we have an opportunity to address your concerns directly before you do so.
Opting-Out of promotional e-mails
You may choose not to receive future promotional or advertising e-mails from us by selecting an unsubscribe link at the bottom of each e-mail that you receive from us, by using this unsubscribe form, or by responding to the e-mails directly and requesting removal if such a link is not available. Additionally, you may send a request specifying your communications preferences to or by contacting us directly at firstname.lastname@example.org.
Customers cannot opt out of receiving transactional e-mails related to their account with us or our Service. Please note that even if you opt out of receiving the foregoing e-mails, we may still send you a response to any "Contact Us" request as well as administrative, maintenance and operational e-mails (for example, in connection with a password reset request).
Personal Information transferred from the EU or Switzerland to the United States
Solver has committed to refer unresolved privacy complaints under the Privacy Shield Principles to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.jamsadr.com/eu-us-privacy-shield for more information and to file a complaint.
These recourse mechanisms are available at no cost to you. Damages may be awarded in accordance with applicable law. Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel. In cases of onward transfer to third parties of data of EU or Swiss individuals received pursuant to the Privacy Shield, Solver is potentially liable.
Other important privacy information
Solver’s BI360 Cloud Service is intended for use by organizations. If you are a member of an organization that subscribes to Solver’s BI360 Cloud services, then your organization has appointed an administrator who has control over your personal data stored inside the organization’s instance. Please direct requests for Personal Information removal from your organization’s instance to your organization’s administrator. Solver is not responsible for your organization’s failure to remove information upon request if your administrator takes no action to respond to your request.
As a convenience to our users, we may provide links to other web sites. These linked sites are not under the control of Solver and they are governed by their own separate policies. Solver is not responsible for the data handling practices of these third party linked sites.
Solver does not track Service users over time and across third-party websites to provide targeted advertising. Accordingly, we do not currently respond or take any action with respect to web browser "do not track" signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of Personal Information about an individual consumer's online activities over time and across third-party web sites or online services.
Solver does not knowingly or intentionally collect information from anyone under the age of 18, and we request that anyone under the age of 18 does not submit personal information. If we become aware that someone under the age of 18 has submitted personal information, we will delete the information from our records.
Inquiries, requests, or complaints regarding this Policy should be directed to
10780 Santa Monica Blvd, Suite 370
Los Angeles, CA 90025
P: (310) 691-5300
Last updated: May 31, 2018