Privacy Policy

At Solver, we’re committed to your privacy

This Privacy Policy explains how Solver, Inc. and its affiliates (collectively, “Solver”, “we”, “us”, or “our”) collect, protect, use, and disclose information that—either alone or combined with other information—can be used to identify or contact you (“Personal Information”). This Privacy Policy applies to all Solver-operated websites or applications that link to this Privacy Policy (collectively, the “Service”).

We are working hard to make sure that we are not only using Personal Information in accordance with applicable laws and regulations, but are treating your Personal Information in a way that we ourselves would be comfortable with.

Please read this Privacy Policy and feel free to get in touch if you have questions. Our contact information is at the end.

The types of information we collect and how we collect it

We primarily collect information from these sources:

Directly from you: 

We collect Personal Information that you provide to us through online forms or through other channels of communication offered on the Service.  For example, when you register for a webinar on our websites, complete an online form, contact our customer support group, or e-mail us, we store your contact information, such as your name, e-mail address, and phone number.  Some of our systems also allow you to upload avatar images or add other pieces of profile information about yourself.

From a Partner you have an existing business relationship with: 

We work closely with a network of Independent Software Vendors (“ISVs”) and resellers (collectively, “Partners”) who may have a prior relationship with you.  If you express interest in our products or services to your Partner they may provide us with your business contact information if they know that you have expressed interest in our products and services. In this context, Solver processes this Personal Information on behalf of its Partners.  Because we are contractually bound to process such Personal Information under our Partners’ instructions, we strongly advise you to review privacy notices provided by our Partners.

From Administrative Users in your Organization:

During the process of signing up for an account with us, an administrator in your organization may give us Personal Information so that we may provide you and your organization with services.  Please notify your organization’s administrator if you do not wish to use such services.

Automatically from our products as you use them: 

Some of our products may report information to us based on how you use them.  Our products may record information in automated logging systems including, but not limited to, IP Address, browser type, other device information, and account name or ID.  This information is technical in nature and relates to your usage of our services.

Automatically through cookies as you use our Service: 

To help ensure our content is relevant to our users, Solver collects site-visitation statistics using cookies. Cookies are small files that are placed on your computer’s hard drive by your Internet browser.  If you choose to not have your browser accept cookies from the Solver site, you will continue to be able to use the Service, but you will not experience a personalized visit, nor will you be able to use certain Service features that rely on cookies.

The Service uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).  We use the information on processed on our behalf by Google to help us evaluate how users interact with the Service, to compile reports on activity on the Service, and to determine areas where we can improve the Service.  Google Analytics uses cookies to help the website analyze how users use the site. You can opt-out of Google Analytics by downloading and installing Google Analytics Opt-out Browser Add-on.  For more information on Google Analytics’ processing of Personal Information, please see How Google uses data when you use our partners' sites or apps. 

Why we collect your personal information

We use your Personal Information for the following reasons:

To keep in touch with you and provide you with useful notifications relating to the Service.

For example, we use e-mail addresses for invoicing; to respond to inquiries; and to facilitate our account recovery services.  We also may contact you about product upgrades and promotional items that we think you may be interested in.  For information on how to opt out of receiving certain e-mails, please see “Opting-Out of promotional e-mails,” below.

To make our sites easier to use and help you quickly find software, services or information.

We store Personal Information in our Customer Support systems so that we can make our Service easier for you to use.  For example, your name, company name, and prior purchases are available to you when you log into your account on our support site.

To help us create new services and products to better serve you.

Knowing about how our customers use our products allows us to improve our products by helping evaluate our products’ strengths and areas for improvement.  We analyze site and product usage in aggregated form for this purpose.

To provide technical support to you when you request assistance.

We use Personal Information to contact you and provide technical support when requested by you.  Application crash data, user login information, and other related information may be sent to our internal support team to help them diagnose a problem with your application use.

To maintain the security of our services.

We may use Personal Information to protect you and the services, for verification purposes, or to prevent malicious activity by unauthorized people.

To protect our legitimate business interests and legal rights.

In the case that it is required by law, or where we believe it necessary to protect Solver’s legal rights, interests and the interests of others, we may use information about you in relation to legal claims, regulatory compliance, and audits, and disclosures in connection with the purchase, merger or sale of a business.

Our legal bases for processing Personal Information

If the European Union General Data Protection Regulation (“GDPR”) applies, our legal basis for collecting and using the information described in this Privacy Policy will depend on the information concerned and the context in which we collect it.  We collect Personal Information from you:

  • where we need it to perform our contract with you (i.e., our Terms of Use);
  • where the processing is in our legitimate interests (such as securing and improving our Service, for example) (provided that these aren’t overridden by your interests or rights); or
  • if we otherwise have your consent.
 

How we share your information

We will not disclose your Personal Information except as set forth in this Privacy Policy or with your consent. This section describes to whom we disclose Personal Information, and for what purposes:

Sharing with other Individuals

With other Service Users

We will share some Personal Information, such as your name and username in our service with other people in your organization that are using our Service.  For example, if you share a report in the BI360 Cloud, your name may be listed as the owner or creator of the document.

With Administrative Users

Administrative users within your organization who manage your BI360 Cloud tenant will have access to your name and other related information in order to control your access to the Service.

On Community Forums

If you join the Solver Forum or other community driven content platforms and register with your name, then when you post a question or a reply, your name will be visible to other users.  You do not have to join the Forums to use our Service and we can remove all traces of your name from the Forums upon request.  Please contact the related administrative contact person listed on the individual Forum for removal.

Sharing with other Organizations

Service Providers

In some cases, some of our service providers may have access to Personal Information to the extent necessary to provide their services.  For example, because we built the BI360 Cloud on Microsoft Azure, information about you is stored in some private areas of the Microsoft Azure services that we maintain and control.  These service providers only use Personal Information about you on our behalf, and we take commercially reasonable steps to require such service providers to maintain the confidentiality of Personal Information and to process it in accordance with applicable laws. 

Social Media Companies

We use Social Media integrations, commonly known as “widgets” to connect with various social media platforms such as Facebook, Linkedin, and Twitter.  If you have an account with these platforms some of your usage of our public website and blogs will be collected using these platforms for the purpose of tracking user engagement.  You may block these interactions by avoiding clicking on or interacting with these widgets and blocking your browser’s access to these platforms.  How these platforms use your information if you engage with them are governed by these sites individual data handling policies.

Marketing Companies

We use external marketing vendors to nurture leads and communicate with our clients.  If we are sending you marketing material via e-mail then we have obtained your contact information through a voluntary submission you made on our site or through a request from a mutual partner company.  For information on how to opt out of receiving certain e-mails, please see “Opting-Out of promotional e-mails,” below.

Partner Companies

Solver works with a number of partner companies that may need access to Personal Information to provide you with products or services.  Some of these companies are retailers through which you have purchased our products or services from or other organizations that have an existing business relationship with you.  Please refer to the privacy policies of such partner companies for more information on how they handle Personal Information.

Law enforcement or other legitimate request

If required to do so, we will comply with law enforcement, government agency, or other legal requests for your information.  If legally allowed to do so, we will use commercially reasonable efforts to notify you that Personal Information about you has been requested by law enforcement or a government agency, or other legitimate party.

Business Transfer

In the case that Solver is acquired or merges with another company, Personal Information may be included as an asset in a sale.  In the event that a sale of Solver occurs, we will make commercially reasonable efforts to notify you of the sale and to provide you with options regarding Personal Information about you.

How we store and secure Personal Information

Solver will employ commercially reasonable precautions to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration, or unwanted destruction. Such measures may include the use of password protection, data encryption, and restricting access to Personal Information to those parties with a legitimate purpose in receiving the information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect Personal Information, we cannot guarantee its absolute security.

 

If you are a user of our BI360 Cloud Services, then Personal Information is stored in Microsoft’s Azure Cloud services.

 

Solver will only store Personal Information as long as is necessary to provide you with the services you requested or for a longer period of time if required by applicable law.  The data retention policy for discontinued or cancelled services are described in the BI360 Cloud Terms of Service.

 

When we receive a legitimate request to remove your information from our systems as allowed under applicable law, we will promptly comply with these requests.

Your rights

If you have an account on our Service, we provide access to—and the ability to edit or delete—certain categories of Personal Information through the account.

If you would like to access, amend, erase, export (i.e., data portability), or object to or restrict the processing of Personal Information collected via our Service, you may submit a request to Privacy@solverglobal.com or write to us at:

 

Solver, Inc.

10780 Santa Monica Blvd, Suite 370

Los Angeles, CA 90025

 

We will promptly review all such requests in accordance with applicable laws. 

Depending on where you live, you may have a right to lodge a complaint with a supervisory authority or other regulatory agency if you believe that we have violated any of the rights concerning Personal Information about you.  We encourage you to first reach out to us at Privacy@solverglobal.com so we have an opportunity to address your concerns directly before you do so.

Opting-Out of promotional e-mails

You may choose not to receive future promotional or advertising e-mails from us by selecting an unsubscribe link at the bottom of each e-mail that you receive from us, by using this unsubscribe form,  or by responding to the e-mails directly and requesting removal if such a link is not available. Additionally, you may send a request specifying your communications preferences to or by contacting us directly at unsubscribe@solverglobal.com.

 

Customers cannot opt out of receiving transactional e-mails related to their account with us or our Service. Please note that even if you opt out of receiving the foregoing e-mails, we may still send you a response to any "Contact Us" request as well as administrative, maintenance and operational e-mails (for example, in connection with a password reset request).

Personal Information transferred from the EU or Switzerland to the United States

Solver complies with the EU-US Privacy Shield Framework and Swiss-US Privacy Shield Framework  (collectively, “Privacy Shield”) as set forth by the US Department of Commerce regarding the collection, use, and retention of Personal Information from European Union (the “EU”) member countries and Switzerland. Solver has certified to the Department of Commerce that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement, and Liability. A violation of our commitment to Privacy Shield may be investigated by the Federal Trade Commission and/or the United States Department of Commerce. If there is any conflict between the policies in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, to the extent available, please visit https://www.privacyshield.gov.

In compliance with the Privacy Shield Principles, Solver commits to resolve complaints about your privacy and our collection or use of Personal Information about you. Persons from the EU or Switzerland who have inquiries or complaints regarding this Privacy Policy should first contact us via e-mail at: Privacy@solverglobal.com.

Solver has committed to refer unresolved privacy complaints under the Privacy Shield Principles to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://www.jamsadr.com/eu-us-privacy-shield for more information and to file a complaint.

These recourse mechanisms are available at no cost to you. Damages may be awarded in accordance with applicable law. Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel. In cases of onward transfer to third parties of data of EU or Swiss individuals received pursuant to the Privacy Shield, Solver is potentially liable.

Other important privacy information

Notice to End Users

Solver’s BI360 Cloud Service is intended for use by organizations.  If you are a member of an organization that subscribes to Solver’s BI360 Cloud services, then your organization has appointed an administrator who has control over your personal data stored inside the organization’s instance.  Please direct requests for Personal Information removal from your organization’s instance to your organization’s administrator.  Solver is not responsible for your organization’s failure to remove information upon request if your administrator takes no action to respond to your request.

Third Party Websites

As a convenience to our users, we may provide links to other web sites. These linked sites are not under the control of Solver and they are governed by their own separate policies.  Solver is not responsible for the data handling practices of these third party linked sites.

How We Respond to Do Not Track Signals

Solver does not track Service users over time and across third-party websites to provide targeted advertising. Accordingly, we do not currently respond or take any action with respect to web browser "do not track" signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of Personal Information about an individual consumer's online activities over time and across third-party web sites or online services.

Children’s Privacy

Solver does not knowingly or intentionally collect information from anyone under the age of 18, and we request that anyone under the age of 18 does not submit personal information. If we become aware that someone under the age of 18 has submitted personal information, we will delete the information from our records.

Contact Information

Inquiries, requests, or complaints regarding this Policy should be directed to

Solver, Inc
10780 Santa Monica Blvd, Suite 370
Los Angeles, CA 90025
P: (310) 691-5300

E: Privacy@solverglobal.com

Changes to this Statement

Solver reserves the right to modify or update this privacy statement at any time without notice.  If these changes are material (i.e., changes we believe you will find important), we will post notice of the changes on the Service.  Where required by applicable law, we will obtain your consent. UNLESS OTHERWISE INDICATED, ANY CHANGES TO THIS PRIVACY POLICY WILL APPLY IMMEDIATELY UPON POSTING TO THE SERVICE. 

Last updated: May 31, 2018