Enhance Your Helpdesk Analytics with Solver's Zendesk Connector
Did you know that in addition to supporting multiple ERP integrations, Solver supports connecting other data sources, like Zendesk, into Solver?
Solver's Zendesk connector enables users to easily connect Solver to their organization's Zendesk implementation, importing help desk data. The robust data and reporting tools will allow users to perform analysis on their helpdesk tickets. Expand on this to combine operational data with financial data to achieve revenue and cost insights on helpdesk operations.
The integration provides a seamless data flow between your customer support platform and business intelligence tools. This connection eliminates manual data transfers and ensures your analytics are always based on the most current information. Teams can now make data-driven decisions about resource allocation, support coverage, and customer experience improvements.
Here is what Morgan Pratt, Solver's Support Manager, had to say regarding the Zendesk connector.
"The Zendesk connector has enabled me to easily pull in data and metrics from our support ticketing system into Solver and build professional, custom reports. These reports have given me insight into my data in a convenient, easy to use format which has allowed me to make business decisions on how to run the department. A few examples are the ability to easily view how many tickets are coming in off hours in order to effectively consider and plan for 24/7 coverage, and comparing tickets submitted by customers in their first year as opposed to subsequent years, which has helped me to allocate the appropriate resources as our company grows. The recent addition of the custom field means there is really nothing I can think of that we then can't build and report off."
With this connector, support teams can monitor key performance indicators such as resolution times, ticket volumes, and customer satisfaction scores. Financial teams can analyze support costs and resource utilization to optimize operations and budgeting.
This connector is available to all Solver users. Contact Solver, or your partner to get more information. Full details on the connector's capabilities can be found in the Knowledge Base. 
TAGS: Partners