What is a Supplier Quality Dashboard?

Supplier Quality Dashboards are considered operational monitoring tools and are used by Purchasing Managers at healthcare organizations to analyze satisfaction with equipment and other materials provided by suppliers. Some of the main functionality in this type of dashboard is that it provides analysis from these six perspectives: 1) Top five suppliers with the least complaints, 2) Bottom five suppliers with the most complaints, 3) Defects by product, 4) Defects and late deliveries – monthly trend, 5) Supplier ranked by amounts spent on purchases, and 6) Complaints by category. You find an example of this type of dashboard below.

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Purpose of Supplier Quality Dashboards

Healthcare organizations use Supplier Quality Dashboards to continuously look for ways to improve quality, both through feedback to suppliers and by replacing low performers. When used as part of good business practices in quality assurance teams and by purchasing departments, an organization can improve its patient and employee satisfaction with products they use, and it can reduce the chances that the organization overspends in relationship to quality received.

Example of a Supplier Quality Dashboard

Here is an example of a Supplier Quality Dashboard with supplier ranking, trends in defects and late deliveries as well as other metrics.

Example of a Supplier Quality Dashboard for Healthcare Providers

Example of a Supplier Quality Dashboard for Healthcare Providers

You can find hundreds of additional examples here

Who Uses This Type of Dashboard?

The typical users of this type of dashboard are: CFOs, purchasing managers, chief nurses.

Other Reports Often Used in Conjunction with Supplier Quality Dashboards

Progressive Quality assurance teams and purchasing departments sometimes use several different Supplier Quality Dashboards, along with Accounts payables reports, purchase order reports, supplier scorecards and other management and control tools.

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Where Does the Data for Analysis Originate From?

The Actual (historical transactions) data typically comes from surveys as well as enterprise resource planning (ERP) systems like: Microsoft Dynamics 365 (D365) Finance, Microsoft Dynamics 365 Business Central (D365 BC), Microsoft Dynamics AX, Microsoft Dynamics NAV, Microsoft Dynamics GP, Microsoft Dynamics SL, Sage Intacct, Sage 100, Sage 300, Sage 500, Sage X3, SAP Business One, SAP ByDesign, Acumatica, Netsuite and others.

In analyses where budgets or forecasts are used, the planning data most often originates from in-house Excel spreadsheet models or from professional corporate performance management (CPM/EPM) solutions.

What Tools are Typically used for Reporting, Planning and Dashboards?

Examples of business software used with the data and ERPs mentioned above are:

  • Native ERP report writers and query tools
  • Spreadsheets (for example Microsoft Excel)
  • Corporate Performance Management (CPM) tools (for example Solver)
  • Dashboards (for example Microsoft Power BI and Tableau)

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