What is a Profitability by Customer Report for Banks?
Customer Profitability Reports are considered operational reports and are used by account executives and analysts to review income, expenses and profitability for individual customers. Some of the main functionality in this type of report is that it enables the user to select the customer and the period to see the profitability by product and in total. The rows display the products and the columns include: Average product balance, Interest rate, Transfer rate, Term, Origination date, Interest margin and amount, Monthly cost, SFAS cost, and Net profit. You find an example of this type of report below.
Purpose of Customer Profitability Reports
Banks use Customer Profitability Reports to give customer account managers an easy way to see how profitable a particular customer relationship is. When used as part of good business practices in Production- and Customer Management departments, a bank can improve its profitability and customer account planning, and it can reduce the chances that of uninformed customer discussions leading to poor decisions and offerings.
Example of a Customer Profitability Report
Here is an example of a Customer Profitability Report with product detail as well as key revenue and expense metrics.
You can find hundreds of additional examples here
Who Uses This Type of Report?
The typical users of this type of report are: Account executives, production managers, branch managers, analysts.
Other Reports Often Used in Conjunction with Customer Profitability Reports
Progressive Production- and Account Management departments sometimes use several different Customer Profitability Reports, along with financial statements, annual budgets, KPI dashboards, customer dashboards and other management and control tools.
Where Does the Data for Analysis Originate From?
The Actual (historical transactions) data typically comes from bank systems and enterprise resource planning (ERP) systems like: Microsoft Dynamics 365 (D365) Finance, Microsoft Dynamics 365 Business Central (D365 BC), Microsoft Dynamics AX, Microsoft Dynamics NAV, Microsoft Dynamics GP, Microsoft Dynamics SL, Sage Intacct, Sage 100, Sage 300, Sage 500, Sage X3, SAP Business One, SAP ByDesign, Acumatica, Netsuite and others.
In analyses where budgets or forecasts are used, the planning data most often originates from in-house Excel spreadsheet models or from professional corporate performance management (CPM/EPM) solutions.
What Tools are Typically used for Reporting, Planning and Dashboards?
Examples of business software used with the data and ERPs mentioned above are:
- Native ERP report writers and query tools
- Spreadsheets (for example Microsoft Excel)
- Corporate Performance Management (CPM) tools (for example Solver)
- Dashboards (for example Microsoft Power BI and Tableau)
Corporate Performance Management (CPM) Cloud Solutions and More Examples
- View 100’s of reporting, consolidations, planning, budgeting, forecasting and dashboard examples here
- View a Bank industry white paper and other industry-specific information here
- See how reports are designed in a modern report writer using a cloud-connected Excel add-in writer
- Discover how the Solver CPM solution delivers financial and operational reporting
- Discover how the Solver CPM solution delivers planning, budgeting and forecasting
- Watch demo videos of reporting, planning and dashboards