What is a Patient Satisfaction Dashboard?

Patient Satisfaction Dashboards are considered operational analysis tools and are used by hospital executives to analyze the results of patient experience surveys and other patient metrics. Some of the main functionality in this type of dashboard is that it provides analysis from these eight perspectives: 1) Overall satisfaction by facility, 2) Post care support visits by facility, 3) Avoidable readmissions by facility, 4) Patient satisfaction from best to worst, 5) Overall satisfaction by patient, 6) Monthly trend in post care support visits, 7) Monthly trend in avoidable readmissions, and 8) Post care support visits by patient type You find an example of this type of dashboard below.

Purpose of Patient Satisfaction Dashboards

Healthcare organizations use Patient Satisfaction Dashboards to monitor feedback on patient experience and to benchmark satisfaction metrics across facilities. When used as part of good business practices in executive departments, an organization can improve its recurring patient revenues and referrals, and it can reduce the chances that of a poor reputation and potential litigations.

Example of a Patient Satisfaction Dashboards

Here is an example of a Patient Satisfaction Dashboard with monthly trends, survey metrics and facility benchmarking.

Example of a Patient Satisfaction Dashboard for healthcare providers

Example of a Patient Satisfaction Dashboard for healthcare providers

You can find hundreds of additional examples here

Who Uses This Type of Dashboard?

The typical users of this type of dashboard are: Chief physician, CEOs, CFOs, management.

Other Reports Often Used in Conjunction with Patient Satisfaction Dashboards

Progressive executive departments sometimes use several different Patient Satisfaction Dashboards, along with financial statements, claims reports, hospital KPI dashboards, executive dashboards, complaint reports and other management and control tools.

Where Does the Data for Analysis Originate From?

The Actual (historical transactions) data typically comes from patient systems, survey tools and enterprise resource planning (ERP) systems like: Microsoft Dynamics 365 (D365) Finance, Microsoft Dynamics 365 Business Central (D365 BC), Microsoft Dynamics AX, Microsoft Dynamics NAV, Microsoft Dynamics GP, Microsoft Dynamics SL, Sage Intacct, Sage 100, Sage 300, Sage 500, Sage X3, SAP Business One, SAP ByDesign, Acumatica, Netsuite and others.

In analyses where budgets or forecasts are used, the planning data most often originates from in-house Excel spreadsheet models or from professional corporate performance management (CPM/EPM) solutions.

What Tools are Typically used for Reporting, Planning and Dashboards?

Examples of business software used with the data and ERPs mentioned above are:

  • Native ERP report writers and query tools
  • Spreadsheets (for example Microsoft Excel)
  • Corporate Performance Management (CPM) tools (for example Solver)
  • Dashboards (for example Microsoft Power BI and Tableau)

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