What is a Collections Rate Dashboard?

Collections Dashboards are considered operational analysis tools and are used by CFOs and collections managers to analyze the rate at which the organization is able to collect on its billings. Some of the main functionality in this type of dashboard is that it provides analysis from three perspectives: 1) Collections rate based on the top 5 services provided, 2) Collections rate by insurance company (payor), 3) Collections rate by biller. The user can choose month and year filter from the drop down boxes on the top of the screen. You find an example of this type of dashboard below.

Purpose of Collections Rate Dashboards

Healthcare organizations use Collections Rate Dashboards to get easy and quick summary information about their success (or not) at getting paid for their services. When used as part of good business practices in Financial Planning & Analysis (FP&A) and collections departments, an organization can improve its revenues and cash flow, and it can reduce the chances that dysfunctional collections processes are not getting attention from managers.

Example of a Collections Rate Dashboard

Here is an example of a Collections Rate Dashboard with analysis of collection rate by service, insurance company and biller.

Example of a Collections Rate Dashboard for Healthcare Providers

Example of a Collections Rate Dashboard for Healthcare Providers

You can find hundreds of additional examples here

Who Uses This Type of Dashboard?

The typical users of this type of dashboard are: CFOs, collections managers, accountants, analysts.

Other Reports Often Used in Conjunction with Collection Rate Dashboards

Progressive Financial Planning & Analysis (FP&A) and collections departments sometimes use several different Collections Rate Dashboards, along with profit & loss reports, balance sheets, cash flow statements, annual budgets and forecasts, revenue dashboards, billing reports, charges reports, collections reports, aged receivables (AR) reports and other management and control tools.

Where Does the Data for Analysis Originate From?

The Actual (historical transactions) data typically comes from enterprise resource planning (ERP) systems like: Microsoft Dynamics 365 (D365) Finance, Microsoft Dynamics 365 Business Central (D365 BC), Microsoft Dynamics AX, Microsoft Dynamics NAV, Microsoft Dynamics GP, Microsoft Dynamics SL, Sage Intacct, Sage 100, Sage 300, Sage 500, Sage X3, SAP Business One, SAP ByDesign, Acumatica, Netsuite and others.

In analyses where budgets or forecasts are used, the planning data most often originates from in-house Excel spreadsheet models or from professional corporate performance management (CPM/EPM) solutions.

What Tools are Typically used for Reporting, Planning and Dashboards?

Examples of business software used with the data and ERPs mentioned above are:

  • Native ERP report writers and query tools
  • Spreadsheets (for example Microsoft Excel)
  • Corporate Performance Management (CPM) tools (for example Solver)
  • Dashboards (for example Microsoft Power BI and Tableau)

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