Thanks to everyone who joined us at Convergence 2014! It was an incredible conference packed with energy and excitement. For Solver, it was the first time we were able to share a virtual stream of the conference, which was very convenient for our friends who couldnât make it to Atlanta this year. We used our new convenient mobile app to give a complete tour of the expo and sessions.
For those who missed Convergence 2014 this year, there was a new customer initiative announced by Kirill Tatarinov, Executive Vice President of Microsoft Business Solutions. Here are some of the main points he shared from his keynote:
- âWe are not always the first, but we will deliver it all.â Tatarinov shared the compelling statistic that there are 1.4 billion world-wide Internet users. Experts predict that there will be 15 billion intelligent connected devices by 2015. Microsoft champions a customer-centric view that stresses meaningful customer interactions as they âBring the Dynamics technology to everyone in the world.â
- Customer Centricity: Microsoftâs leading vision is to âEngage customers on their termsâ¦ to nurture the relationship, and delightâ¦â and this approach will be evident in all product developments. Tatarinov stressed that Customer Centricity equals principled, humanized, âend to endâ innovation. Their mission is to develop solutions that let users realize their full potential, whether in high value added activates at work, at home, or on the road. âWe strive to help people do more amazing things.â
- Integrating CRM and ERP: ERP and CRM will function seamlessly together as a single business solution. Tatarinov sees this as a way to help the enterprise work more effectively and productively.
- âInnovation is the platform for everything we do.â Tatarinov highlighted technology advances in the areas of cloud services, agile operations that exceed customer needs, and engagement across the Web, social media, apps and mobile devices. Of special note are the new advancements of MS Cloud; Multi Model Social Interaction offered by Yammer, Office 365, SharePoint; and improved business insights offered by Big Data. He noted that Microsoft Power BI is now part of Office 365. As a âplatform for innovationâ, Extensibility allows for ISVâs to build unique solutions.
If you had the chance to visit our booth, you probably previewed our new FRx Conversion Tool, which will be available in the next few months. Weâre very excited about this new tool, which will make it even easier for FRx users to leverage all the features of BI360. Hopefully, you had the opportunity to check out our new web portal, which includes our new web reporting and dashboards module.
Thank you to everyone who visited our booth or attended our sponsor session atÂ Convergence! It was great to connect and we look forward to seeing you again next year. And, weâll be announcing the winners of the Fitbit in the next week or so, so stay tuned!