The customer may always be right, but are they profitable to your company? While losing a customer (especially in our current economic climate) is never ideal, they may be costing your company more than a holiday gift basket.


There are a number of ways to determine if doing business with a customer is profitable for your company, and to ensure that you’re managing your customers effectively. As we’ve discussed in recent posts, BI360 Reporting can analyze your profitability using various allocation methods. Specific to customer profitability, you can factor in outlying variables such as ongoing support cost, handling of special requests, average billing rates (services) or sale price (products) and other key customer-related information.


BI360 works across customer segments and industries such as healthcare, financial, retail, and manufacturing, to help organizations identify customer relationships that are profitable, and conversely, those that aren’t. See how BI360 provides better insight to help understand your customers on a more profitable level.

LOS ANGELES, CA, January 17, 2013 – Today, Solver honored the strongest performing resellers for demonstrating significant customer impact by delivering innovative solutions that help customers drive their businesses forward.

“Recognizing the achievements of our top partners is a fantastic way to begin a new year,” said Nils Rasmussen, CEO at Solver. “As a partner-centric business, the success of BI360 is dependent upon the expertise, commitment and performance of our partners around the world. On behalf of Solver, I thank our award winners and congratulate them for their achievements this past year and for their dedication and support of Solver and the BI360 product suite.”

Over 150 partners worldwide were in the running, and the partners qualified for the award by achieving the top sales volume of BI360 during 2012. The 2012 BI360 Partner of the Year award recipients are as follows (by category):

  • Partner of the Year (All): T3 Information Systems
  • International Partner of the Year: Olympic Software (New Zealand)
  • Rookie Partner of the Year: Frank, Rimerman + Co. LLP
  • Microsoft Dynamics AX – Partner of the Year: InterDyn AKA
  • Microsoft Dynamics GP – Partner of the Year: InterDyn Remington Consulting
  • Microsoft Dynamics NAV – Partner of the Year: Apex Computer Systems, Inc.
  • Microsoft Dynamics SL – Partner of the Year: Tribridge
  • Sage – Partner of the Year: NexTec Group

About Solver

Solver provides BI360, the leading Business Intelligence suite for Microsoft Dynamics AX, GP, NAV, SL, Intacct, Sage 500 and X3, SAP Business One, and other ERP systems. Solver is a Microsoft Gold ISV Partner and the winner of the Microsoft BI Partner of Year Award. BI360 is sold through a world-wide network of resellers and is ideal for companies looking to find a user friendly, yet highly functional Reporting, Budgeting, Dashboard, Collaboration Portal, and Data Warehouse solution to give them deep insight and actionable information across all facets of their organization.

For any questions, visit Solver’s website or contact Solver at info@solverusa.com.

Week 2 in our profitability series highlights project profitability, and how a tool like BI360, with a strong allocation engine, can provide insight into your projects the same way it does with your products.
BI360 can just as easily build a profitability report using the same allocation model we demonstrated last week (i.e. salaries, headcount, square footage, direct expenses). However, for organizations (like a consulting firm) that may not have a product per se, square footage may not be as applicable. Maybe it’s time dedicated to each project, billable vs. non-billable… however you need to track and measure your projects, BI360’s customizable reporting tool allows you to generate accurate, insightful reports.
Plus, with BI360 you can allocate revenues and expenses from the GL department/account level and out to project codes, thereby enabling the creation of project P&Ls or other detailed project reports, helping your organization further identify and resolve issues within any given project. Here’s a video that explains how BI360 provides better insight into your profitability.

Hi everyone, over the next few weeks we’ll be exploring a three-part profitability reporting series. This week, we’re looking at how to gain insight into your product profitability, and how BI360 can help you become more competitive by generating more accurate profitability analysis.

While there are countless variables that impact your product’s profitability, we’ve used an allocation model that includes four key areas:

  • Salaries per product: How much are you paying your employees to work on certain products? By capturing the percentage of time each manager spends working on each product or brand, you can understand the impact of salaries related to your products.
  • Headcount per product: Are specialty products utilizing too much of your staffing resources? It’s critical to understand who’s working on which product and adjust your headcount accordingly.
  • Square footage per product: How much of your commercial space is allocated to each product? By leveraging data stored in your GL statistical account, or by directly entering data into the model, you can see your cost of doing business by the square foot.
  • Direct expenses per product: How much should be allocated towards expenses like marketing, consulting, contracted services, etc.? Both the allocated expenses and the actual expenses need to be accurately accounted for.

    Of course, your company will use its own allocation model, and with BI360’s 3rd generation reporting tool, you can generate all the allocations needed to support your ordinary company/department reporting with P&L’s at the product or product group level that gives you better insight your products and your profitability. Below is a video that further highlights these points.